# Customer Support Intern ### How to apply? **Use this link:** [**https://dub.sh/CSIntn**](https://dub.sh/CSIntn) ### The Company At Torch Labs Software LLC, we’re revolutionizing the VPN and proxy industry with innovative software solutions. Operating as a global hybrid team with roots in Sri Lanka and our headquarters in the USA, we build cutting-edge infrastructure to monetize traditional and nontraditional products as a service. Our inclusive and vibrant culture empowers talented individuals worldwide to collaborate, innovate, and deliver exceptional products that redefine customer expectations. Join us to be part of a fast-paced team making a real impact in the tech industry! 💻 Our website: [https://torchlabs.xyz](https://torchlabs.xyz/)\ 📩 Our Email: \ 🐦 Our Socials: **Position:** Customer Support Intern\ **Location:** Hybrid (Colombo, Sri Lanka)\ **Job Type:** Full-Time ### Job Summary As a **Customer Support Intern**, you’ll be the first point of contact for our users across support channels like Discord, email, and live chat. Your role is to assist customers by answering questions, resolving basic issues, and ensuring a smooth support experience. You’ll also work closely with our operations and technical teams to escalate and follow up on more complex cases. This internship is a great opportunity to develop your communication and problem-solving skills in a fast-paced, tech-driven environment. ### Key Responsibilities: * Respond to customer inquiries via **Discord**, **email**, and other platforms. * Assist with resolving common issues and guide users through troubleshooting steps. * Track and document support interactions to identify recurring problems. * Escalate technical or high-priority issues to the appropriate internal teams. * Maintain a friendly, professional tone while delivering fast, accurate responses. * Assist with updating support documentation, FAQs, and internal guides. * Provide feedback from customers to help improve products and processes. ### Qualifications: * Excellent written and verbal communication skills in English. * Strong problem-solving skills and attention to detail. * Ability to learn quickly and adapt to new tools and processes. * Familiarity with Discord and general customer support tools is a plus. * A positive, customer-first attitude with a willingness to help. * Prior experience in customer support or working with digital products is a bonus, but not required. ### What We Offer: * Competitive salary and Sales Commission. Paid in either **USD** or LKR. * Hybrid work opportunities. * A dynamic and supportive team environment. * Opportunities for professional growth and development. * The chance to work in an exciting and rapidly growing industry. For any questions, please email us at **** 🤝 ### Apply Here **Application link:** [**https://dub.sh/CSIntn**](https://dub.sh/CSIntn) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://jobs.torchlabs.xyz/customer-support-intern.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.